Privacy Policy

Last updated: 27 August 2026

This Privacy Policy explains how Cloud Collective (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit cloudcollective.store or place an order with us. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Age Restriction

We sell nicotine-containing products and our website is strictly for adults aged 18 and over. By using our website and placing an order, you confirm that you are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18.

2. Information We Collect

We collect only the information needed to run our store and serve you:

Order information — your name, delivery address, email address, and phone number, collected when you place an order.
Account information — if you create an account, we store your email, name, and order history to make checkout faster.
Payment information — payment details are processed by our secure third-party payment providers. We do not store your card numbers on our servers.
Communications — messages you send us via email or WhatsApp for support and enquiries.
Technical data — your IP address, browser type, and device information, collected automatically to keep the site secure and improve performance.

3. How We Use Your Information

We use your personal information for the following purposes:

To process, fulfil, and deliver your orders.
To provide customer support and respond to your enquiries.
To send you order updates and tracking information.
To send marketing emails and promotions, only if you have subscribed and can opt out at any time.
To operate our rewards and invite-a-friend programs.
To prevent fraud, verify age, and comply with our legal obligations.

4. Cookies

Our website uses cookies to make the site work properly and improve your experience:

Essential cookies — needed for the shopping cart, login, and security.
Functional cookies — remember your preferences and past actions.
Analytics cookies — help us understand how visitors use our site so we can improve it.

You can disable cookies in your browser settings, but some parts of the website may not work correctly without them.

5. Sharing Your Information

We never sell or rent your personal information. We only share it with trusted service providers who help us operate, including:

Delivery partners — your name and address to ship your order.
Payment providers — to securely process your payment.
Email and communication services — to send order updates and newsletters.
Authorities — only where required by law.

6. How Long We Keep Your Data

We keep order records for as long as required by Australian tax and accounting law, and account data while your account is active. If you ask us to delete your data, we will do so unless we are legally required to keep it.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time.

8. Security

We take reasonable steps to protect your personal information using secure connections (SSL), restricted access, and trusted third-party providers. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: hello@cloudcollective.store

Website: cloudcollective.store