Help Centre
Frequently Asked Questions
Everything you need to know about ordering, shipping, our devices and rewards. Still stuck? Contact our team or message us on WhatsApp — we’re happy to help.
Orders & Shipping
How long does delivery take?
Shipping to Australian addresses usually takes 5 to 10 business days. You’ll receive tracking details by email once your order is dispatched from our Australia warehouse.
Do you offer free shipping?
Yes — when you spend $100 or more, shipping is on us. Orders under $100 are charged a flat, calculated rate at checkout.
Is my order discreetly packaged?
Always. We use plain privacy packaging with no branding on the outside, so your purchase stays confidential.
Can I track my order?
Absolutely. Use our Track Order page with your order number and email, or follow the tracking link in your dispatch email.
What is Shipping Protection?
At checkout you can add optional Shipping Protection, which covers lost, damaged or significantly delayed parcels. If an issue occurs, contact us within 48 hours of the expected delivery date and we’ll make it right. See our Returns & Refunds page for details.
Products
Are your products authentic?
Yes — every device is 100% genuine and sourced directly from trusted brands. Each unit is quality-checked before it leaves our warehouse.
What flavours do you offer?
We stock over 20 flavours across two ranges — WALA YO (18,000 puffs) and WALA POP (10,000 puffs) — including Mango Ice, Peach Tea, Blueberry Ice, Cola Ice and many more. Browse them all on our Shop All page.
What’s the difference between WALA YO and WALA POP?
WALA YO is our high-capacity device at 18,000 puffs with 21 flavours, while WALA POP offers 10,000 puffs across 20 flavours at a lower price point. Both are rechargeable disposables — read our full comparison guide on the blog.
How should I store my device to keep the flavour fresh?
Keep it upright, out of direct sunlight and away from heat. Room temperature is ideal. Our blog has a detailed storage guide with more tips.
Payments, Account & Rewards
Which payment methods do you accept?
We accept all major cards — Visa, Mastercard, JCB, American Express and Discover. All payments are processed securely.
Do I need an account to order?
You can check out as a guest, but creating a free account lets you track orders, save addresses and earn rewards points automatically.
How do rewards points work?
You earn 1 point for every $1 AUD spent on completed orders, and climb through five Cloud Storm tiers. Redemption is coming soon — every order is already stacking points. Learn more on our Rewards page.
Do I have to be 18+ to buy?
Yes. Our products contain nicotine, an addictive chemical, and are strictly for adults 18 years or older. Sale to minors is prohibited.
Still Have Questions?
We’re here to help
Our support team is quick to respond. Reach out and we’ll get you sorted.