Policy
Returns & Refunds
For health and safety reasons we’re unable to accept returns — but we’ve got you covered with Shipping Protection and a defect guarantee. Here’s exactly how it works.
No Returns PolicyDue to the nature of our products (electronic cigarettes and vaping devices), we do not accept returns or offer refunds on purchased items. This is in accordance with Australian health and safety regulations.
Why we don’t accept returns
- Hygiene and safety regulations prohibit the resale of opened vaping products.
- Once a product has been opened, it cannot be restocked or resold.
- This policy protects every customer from receiving used or tampered products.
Product quality assurance
All our products are 100% authentic and quality-checked before dispatch from our Sydney warehouse. Each device is tested for functionality prior to shipping.
Shipping Protection
While we don’t accept returns, you can add Shipping Protection at checkout for coverage against:
- Lost packages
- Damaged packages
- Delayed deliveries
Made a claim?If you purchased Shipping Protection and experience any of the above, contact our support team within 48 hours of the expected delivery date and we’ll resolve it.
Product defects
If you receive a defective product, contact our support team within 48 hours of delivery with:
- Your order number
- A clear photo or video showing the defect
We’ll assess the issue and may offer a replacement at our discretion.
Contact us
For any questions about this policy or a product issue, get in touch:
- WhatsApp: +86 178 0273 8319
- Or use our Contact page
This policy is effective from July 2026 and applies to all orders placed on or after this date.